Refund policy

Refund & Return Policy – Bee Touch Co.

Effective Date: December 7, 2025

We want you to be happy with your Bee Touch Co. purchase. Because our products are handmade and include personal care and skincare items, we have a limited return and store credit policy.

1. Non-Returnable Items

Due to the personal and hygienic nature of our handmade soaps and skincare products, we do not accept returns or exchanges for:

Change of mind

Preference regarding scent, texture, or color

Products that have been opened or used

Products with broken seals or removed packaging

Products that have been partially used

Minor variations in color, shape, texture, or appearance, as handmade products may naturally vary slightly from one batch to another

2. Eligible Issues

If you receive the wrong product or your order arrives damaged or defective, please contact us within 48 hours of delivery.

Depending on the circumstances, Bee Touch Co. may offer store credit or a replacement.

To help us resolve the issue, you must provide clear photos of the product and packaging.

3. Conditions for Store Credit or Replacement

To be eligible:

You must contact us within 48 hours of delivery.

The product must be unused and unopened when applicable.

The product must remain in its original packaging when applicable.

Clear photos of the product and packaging may be required.

Original shipping costs are non-refundable.

If store credit is approved, it will be issued for the eligible amount paid for the product, excluding original shipping costs.

Store credit is valid for 30 days from the date it is issued and cannot be exchanged for cash.

4. How to Request Assistance

Please contact Bee Touch Co. and include:

Your order number

Your name and contact information

Clear photos of the product and packaging

A brief description of the issue

We will review your request and respond within 2–3 business days with the next steps.

5. Non-Eligible Situations

Store credit or replacement will generally not be provided for:

Change of mind

Personal preference regarding scent, texture, color, or appearance

Products that have been opened, used, or partially used

Minor variations that naturally occur with handmade products

Packages marked as delivered by the carrier

Issues reported more than 48 hours after delivery

Damage caused after delivery or by customer use

Orders refused at delivery or returned to sender because of an incorrect or undeliverable address

If your order has an issue that is not specifically addressed in this policy, please contact us so we can review the circumstances.

Thank you for supporting Bee Touch Co. and our small-batch handmade business.